Terms and Conditions

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Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery domestically, or 1 week internationally.

LAYBY TERMS

Combat Airsoft offer a layby with the following terms 

  • The layby must be paid off within 3 months from the date of purchase.
  • Weekly or fortnightly payments.
  • Payments can be made via bank transfer (online banking), please  quote layby number and your name as the reference.
  • 20%  deposit ($50 minimum) must be paid as non-refundable deposit.
  • Combat Airsoft hold onto the items until the final payment is made, when final payment is made we ship the order to you.

Pre-Orders 

Items listed as Pre-Order can take several weeks to arrive depending on the supplier 

  • Items from Propper International 2 - 3 weeks
  • Items from Flyye 4 - 6 Weeks
  • Items from Other suppliers 2 - 3 weeks
We will notify you of the timeframe for the items at the time of your order.


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